FAQs

HOW MUCH WILL SHIPPING BE?

  • Auckland Metro $5 up to 25kg
  • Outside of Auckland $10
  • Free shipping when you spend over $100

Please note these items are sent non-signature. If you wish to sign for your parcel, please leave a comment with your order or give us a call on 09 520 0777.

 

Please allow up to 2-3 working days for your parcel to arrive for orders placed within Auckland or up to 4-5 working days if your placing your order outside of Auckland. We do check our online orders daily and aim to get your orders sent out promptly to you, however we have no control over the New Zealand postal delivery services schedule. 

 

HOW MUCH WILL MY NON-SUBSIDISED PRESCRIPTION COST?

Give us a call on 09 520 0777 or email us at info@chemistplus.co.nz to enquire about the cost of your medication. We will aim to respond as soon as possible.

 

LOOKING FOR A PRODUCT AND YOU CAN’T FIND IT ON OUR WEBSITE?

Please feel free to email us or call us if you have any questions regarding products that are not listed on our website. 

Email: info@chemistplus.co.nz

Phone: 09 520 0777

 

WHERE IS CHEMIST PLUS LOCATED?

We are located at 435 Khyber Pass Road, Newmarket, Auckland, New Zealand 

 

WHY SHOP WITH US?

At Chemist Plus, we have everyday low prices and on top of that, we always have lots of exciting sales and deals on the latest beauty brands and health products. The majority of our products remain at competitive low prices, often considerably lower than the Recommended Retail Price (RRP). Our experienced staff are friendly and always willing to help. We pride ourselves on exceptional customer service so come and have a chat with our team about your healthcare or beauty needs. We are open 7 days a week so rest assured, you will find a time that suits you.

 

WHAT IS YOUR RETURN POLICY?

Please refer to our Shipping & Returns page for further details. 

 

WHERE IS MY ORDER CONFIRMATION EMAIL?

If you cannot see the order confirmation email in your email inbox, check your spam or junk mail folder. If you are still not able to find it, please let us know and we will resend you another one.

 

WHAT CAN I DO IF I CANNOT FIND A CERTAIN PRODUCT ON YOUR WEBSITE?

Our website is constantly being updated with new products and promotions. As we are continuously uploading more products onto our website, if you are not able to find the product you are after please email us or call us. We will try our very best to source this promptly for you, and not to mention, quote you a great low price for it also. 

 

HOW DO I STAY INFORMED ABOUT SPECIAL DEALS AND OFFERS?

Our promotions and sales are usually available for a limited time only and while stocks lasts. To make sure you are up to date with all our exciting new promotions and special offers, just simply sign up to receive our newsletters and special offers. You can find this option at the bottom right hand corner of any page on our website. By simply signing up with your email address, you will be informed about any new products, sales, clearance items and every now and then special discount codes specially reserved for our mailing list members. Your privacy is important to us so rest assured your personal details including your email address will not be shared with any third party establishment. 

 

CAN I PICK UP MY ONLINE ORDER IN STORE?

If you want to pick up your order in store instead of getting it delivered, please choose this option when checking out. Our team will give you a call once your order is ready to be collected. 

We try our best to ensure we are well stocked especially for products displayed on our website. Our physical store operates in alignment to our online store, however due to day to day operations in store, stock may not always be available at the time your order is placed. Our team will try their utmost best to ensure your order gets processed in a timely manner (usually within 2-3 working days). If there are any delays with your order, our team will give you a call to discuss this. 

We are open 7 days a week. Monday to Saturday 8:30 am - 7:00 pm Sunday 9:00 am - 6:00 pm